SERVICE TECHNICIAN

job purpose

We are looking for Service Technicians in the Wawa, Timmins, Kapuskasing, Chapleau, Marathon and New Liskeard area. The Service Technician is responsible for installing and servicing equipment and tanks based on certifications and tickets. G1 equipment above 400,000 BTUs, G2 equipment up to and including 400,000 BTUs & G3 working with a G1 or G2. The Service Technician responds to requests base on their certifications for the most difficult and unusual repair situations in recognition of their role as the technical and code expert for the service team. The Service Technician will also collaborate with a Service Coordinator on a regular and consistent basis for scheduling information and to provide feedback on issues encountered and obtain instructions in relation to day to day activities.

Duties and Responsibilities

  • Apply advanced technical knowledge in the installation and service of complex residential and commercial propane and natural gas related equipment. This will include, but is not limited to repairs, dispenser inspections and re- qualifying cylinders, the installation and service of propane tanks and propane and natural gas appliances. Provision of preventative maintenance solutions and scheduled maintenance for residential and commercial applications and customers.
  • Safe operation of the crane truck and other service vehicles required to perform tank installations, relocations and pickups.
  • Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipment is available to perform daily work orders and meet customer requests.
  • Collect customer signature/stamps and payments for deposit if necessary utilizing OBTC technology.
  • Apply lock out procedures in unsafe customer installations.
  • Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includes conducting and, if applicable documenting, pre and post vehicle inspections, site inspections and visual tank inspections.
  • Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.
  • Provide exceptional customer service by promoting the company and its products and services positively and maintaining good customer relations.
  • Seek, identify and capitalize on sales opportunities by providing product information, brochures with basic price and a contact number.

Compensation

Depending on certification and tickets:

G1 with rail, mining and LP tickets $40-45/ hour

G2 with LP tickets $32-36/ hour

G3 $26- 28/ hour

Requirements

  • Provincial certificates and record of training are required (see section below).
  • A minimum of five (5) years’ experience.
  • HVAC certification and qualifications are preferred.
  • Advanced technical knowledge of propane appliances, equipment and plant operations.
  • Possess WHMIS and TDG training and certification.
  • PGAC 100-4 Cylinder Requalification.
  • Excellent knowledge of B149 code.
  • Valid driver’s license with three (3) years’ experience and clean drivers abstract.
  • WHMIS and TDG training and certification.
  • Physically fit and able to lift heavy objects on a regular basis.
  • Good customer service skills.
  • Good communications skills.
  • Knowledge and ability to use computers, specifically the on board truck computers.
  • Fluency in French/English, both written and verbal, is an asset.

Job Types:

Full-time, Permanent

Physical Requirements

Requirements include driving, as it is an essential function of this job.

Salary

$26.00-$45.00 per hour

Benefits

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Schedule

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

Overtime pay