Emergency Procedures

Introduction to Emergency Procedures

At Sarjeant Propane, your safety and well-being are our top priorities. We recognize the importance of being prepared for any potential propane leaks or emergencies.

That’s why we’ve put together a friendly and informative guide to help you stay safe and respond effectively in times of crisis.

We believe that immediate action is key when it comes to propane leaks, and we’re here to support you every step of the way.

Reporting Emergencies


807-776-7263 or 705-776-7263 or call 911!

Immediate Actions

In the event of an emergency involving propane, it is crucial to take immediate actions to ensure your safety:

If you suspect a propane leak or encounter any signs of a leak, evacuate the premises immediately. Ensure that everyone, including children and pets, leaves the area promptly.
Once you have evacuated the area, move to a safe location away from the propane source. Choose a place that is uphill and upwind from the suspected leak.
Dial 911 to report the propane emergency to the fire department. Inform them about the situation, your location, and any pertinent details they may require.

While waiting for help to arrive:

If you know how to operate the shut-off valve on your outdoor propane tank, turn it fully clockwise. Only do this if it’s safe.

Shutting Off Gas

Knowing how to shut off the propane supply safely can minimize the risk during an emergency. Follow these steps to shut off the gas:

Familiarize yourself with the location of the leading propane shut-off valve. It is typically located on the propane tank or near the gas meter.
Using caution, turn the valve clockwise (to the right) to shut off the gas supply. If you are unsure or unable to shut off the valve, leave it to the professionals and focus on evacuating the area.

First Aid

While waiting for medical professionals to arrive, it’s essential to provide basic first aid measures in case of propane related injuries:

If someone sustains a burn injury, cool the affected area with cool (not cold) water for
at least 10 minutes. Cover the burn with a clean, dry cloth and seek medical attention.
If someone inhales propane gas and experiences difficulty breathing or respiratory distress, move them to an area with fresh air. If necessary, begin CPR and call for medical help immediately.

Aftermath and Follow-up

After an emergency involving propane, take the following steps:

Contact Sarjeant Propane

Reach out to Sarjeant Propane to report the incident, request a system inspection, and arrange any necessary repairs. Our team will assist you in ensuring the safety and functionality of your propane system.

Document the Damages

Take photographs or videos of any damages caused by the incident. This documentation will be valuable for insurance claims and necessary repairs.

Insurance Claims

If applicable, contact your insurance provider to report the incident and initiate the claims process. Provide them with all relevant information and documentation.

Follow Professional Advice

Follow the recommendations and instructions provided by Sarjeant Propane and any other professionals involved in assessing and repairing your propane system. Ensure that all necessary repairs are completed before resuming normal propane usage.

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Your safety is our top priority!

Remember, Sarjeant Propane is dedicated to your safety.

Please get in touch with our customer service team if you have any questions or concerns about propane emergencies or need further assistance. Together, we can ensure a safe and secure environment for everyone.

Your safety is our top priority, and we are here to support you in any propane-related matters.

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