There will be no changes to your propane supply during the transition. You can continue to pay for your propane using the existing payment methods.
There will be no pricing structure or payment method changes during the transition. You can continue paying for your propane using the existing payment methods and at the same pricing as before.
As a valued customer, you don’t need to take any specific steps during the transition process. You can continue using propane services as usual and rely on Superior Propane for assistance during this heating season until the transition is complete.
Yes, your propane delivery schedule will remain unchanged throughout the transition period. You can expect the same reliable and timely deliveries you have received.
Sarjeant Propane is committed to ensuring a smooth and seamless transition for all customers. We have retained the familiar faces of drivers and service technicians so that you can expect the same level of expertise and service. Additionally, our team will be available to address any concerns or questions during the transition period.
You can continue using your existing propane equipment and appliances without any modifications or issues. Sarjeant Propane is fully equipped to serve your propane needs and support your equipment, just as Superior Propane did.
During the transition, there will be a notable change in customer service. Instead of an automated service, a human will answer your phone calls because we care about your needs here at Sarjeant. You can continue to contact the existing contact numbers: 1-844-770-7263 or 705-776-7263, and you will automatically be redirected to us.
Sarjeant Propane will fully support your propane service by the summer of 2024. We will keep you updated on the specific dates and details of the transition through print and email communication, ensuring a smooth and transparent process.
If you have any questions or concerns during the transition process, you can continue to contact us using the existing contact numbers: 1-844-770-7263 or 705-776-7263 or via email at info@sarjeants.com. Our team will be available to assist you and address any inquiries you may have.
While we will continue to provide the same services and benefits you enjoyed with Superior Propane, we are committed to developing new and improved services in the coming months. We will keep you updated through print and email communication, ensuring you have access to any enhanced offerings in the future.
Here’s how we will address any potential concerns during the transition period:
Responsive Customer Support: Our customer support team will readily assist you with any questions, concerns, or issues. You can contact us through the existing contact numbers: 1-844-770-7263 or 705-776-7263. We will ensure prompt and responsive communication to address your needs during the transition.
Experienced Staff: We have retained the experienced drivers and service technicians who previously served you. They are familiar with your propane system and are well-equipped to handle any technical or operational issues that may arise. You can expect the same level of expertise and professionalism in addressing and resolving any concerns.
Transparent Communication: We understand the importance of transparent communication during the transition. We will inform you of any changes, updates, or developments through print and email. We aim to ensure you are well-informed and understand the transition process clearly, minimizing potential confusion or uncertainty.
Swift Resolution: Our team will work diligently to provide swift resolution if there are any issues or concerns. We will prioritize your satisfaction and take proactive steps to address any challenges that may arise. We aim to minimize disruption to your propane service and ensure a seamless transition experience.
Continuous Improvement: We value your feedback and will actively seek it out during the transition period. This feedback will help us identify areas for improvement and address any recurring concerns. As we strive for continuous improvement, your input will enable us to refine the processes and enhance the overall customer experience.
Rest assured that Sarjeant Propane is committed to ensuring a smooth transition and providing exceptional customer service. Our dedicated team will support you and resolve any issues or concerns promptly and effectively.
